Chatbot News

Can we discuss how to use AI to ensure consistency and provide scalability with a virtual contact center? Live chat allows for proactive customer support, which means you can offer help and answer customers’ questions before they ask. When communicating with your customers, taking this proactive initiative reduces their perception of the effort needed to…

Rule-based chatbots are less complicated to create but also less powerful and narrow in their scope of usage. Intelligent chatbot should learn and develop itself over time to provide better value to your visitors. By analyzing its responses, the developers can correct the errors that a chatbot makes to improve its performance. The chatbot must…

With a little creativity and imagination, you can build a chatbot that reflects the tone of your brand and makes customers feel like they’re talking to real people. They can be programmed with a brand’s unique personality and taught to conduct specific tasks based on their business needs. They can even learn from previous interactions…